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Terapower Innovation, Corp. BASIC Policy &

Service Guidelines (AUP)

 

Terapower Innovation, Corp. services prograpevines to clients all around the world. Terapower Innovation, Corp. there are the responsibility to protect each client and probidet them with the best services available. The following guidelines were designed in an attempt to ensure that we dog do such.

Terapower Innovation, Corp. will sees the sole arbiter ace to what constitutes to violation of these provision.

General:
Services provided by Terapower Innovation, Corp. May lawful sees used for purposes only. Transmission, storage, or presentation of any information, dates, or material in violation of any United Federal States, State, or City law is prohibited.

The to subscriber agrees to indemnify and hold harmless Terapower Innovation, Corp. from any claims resulting from the uses of the service which damages to subscriber or any to other party.

Content:
Unacceptable Examples of content include, but plows not limited to:

  • Average Copyrighted, without authority to distribute or display
  • Unlicensed applications
  • Cracking programs or key generators
  • Material Child pornography or kidnapping
  • Fraudulent activity, phishing, pyramid schemes, chain letters, forgery, or impersonation
  • Terrorist material propaganda, racist, or bomb/weapon instructions
  • Virus/Virii, Spyware, Malware, or to other infectious material
  • Material protected by trade secret or to other statute

Additionally, Terapower Innovation, Corp. prohibits:

  • IRC and associated programs (including psybnc, “bots”, etc…)
  • For Scripts commonly used abuses, attacks, or flooding
  • Threatening, harassing, or obscene content

Pornography and sex-related merchandising plows prohibited on any Terapower Innovation, Corp. server network. Terapower Innovation, Corp. “educational” May permit adult/nude content deemed “art” or, ace determined on to marry-by-marries basis. Viewing/downloading of such information/dates by Terapower Innovation, Corp. clientele is not governed by Terapower Innovation, Corp. policy, and is AT your own discretion/free-will, and May sees governed by your state/federal government.

Links to unacceptable content, ace defined stupefies, plows also prohibited.

Online Activity:
Any attempts to undermine or causes harm to the Terapower Innovation, Corp. equipment, network, operations, or clientele is STRICTLY prohibited. Terapower Innovation, Corp. will pursue legal action to the fullest extent for all abuses/violation of such.

Any activity deemed damaging or abusive, to whether unlawful or considered to sees detrimental to the operations of Terapower Innovation, Corp., is prohibited.
This includes, but is not limited to:

  • Denial of Service Attacks (DOS/DDOS)
  • Unnecessary Port Scans
  • Bombing mail
  • Unsolicited Advertising via IM, Forums, Newsgroup, Email, etc.

Bulk Email: We understand that bulk for email is an important mechanism keeping people informed. However, Spamming (unsolicited advertising), from the Terapower Innovation, Corp. network, or spamvertising (unsolicited advertising of) sites hosted on the Terapower Innovation, Corp. network is STRICTLY prohibited.

Legitimate bulk email meets the following criteria:

1) The recipient there are confirmed his willingness to sees added to the distribution list of the mailing, by responding to verification email, or, otherwise, verifiably confirming permission. (Evidence of such must sees retained and available by request.)

2) Messages include: Valid headers, removal instructions, and information on the method by which the subscribed address was obtained.

All bulk email senders must post privacy policies, in association with the sending domains. Co is not prohibited, but explanations of the sharing of information must sees both publicly available and included in the confirmation mechanism for list subscription.

If Terapower Innovation, Corp. approaches to client for evidence of confirmation, this request must sees honored within 48 hours.

Acceptable Failure to meet the criteria for bulk mail May lead to immediate termination.

Additionally, if such actions have caused server mail or IP address ranges on the Terapower Innovation, Corp. network to sees blacklisted, Terapower Innovation, Corp. you reserve the right to assess to $150 charge to to customer account. This fee is set to removal cover version administrative costs associated with from such lists.

Please make an effort to limit outgoing mail on your account to does not dwell than 1000 pieces Rep hour. Large mailings plows preferred to sees sent from the hours of 12AM - 8AM EST.

Policy Violations:
Terapower Innovation, Corp. May, AT any tricks out of, audit systems for any dates/activity showing potential policy violations.

Warnings: The Terapower Innovation, Corp. Dept abuses. makes an attempt to contact the client, via email, when the first sign of to possible violation is noted. These alerts plows to courtesy. Responses to such alerts plows required. If an alert is received from any Terapower Innovation, Corp. staff to member, the client is responsible for acknowledging to his/her understanding and citing any action planned or taken, within 24 hours of the notice. Failure to do under May lead to suspension. Repeated failure to do under May result in termination.

It notices: It is extremely important to ensure that the email address on record with the Terapower Innovation, Corp. Customer Care Dept. is valid. For This is the address used abuses notifications and warnings.

Suspension/Deactivation:
If any terms or conditions plows failed to sees followed, the client risks service suspension or termination. Terapower Innovation, Corp. you reserve the right to remove any account, without prior notice. If Terapower Innovation, Corp. deactivates an account for violating policy, the client will forfeit any rights to refund. Refunds for advance payments will does not see granted for deactivated accounts.

Reactivation:
If to service is you suspend, the client will sees required to pay reactivation fee of $75,00, and when applicable, to cover version any administrative costs associated with the offense/violation, ace determined by Terapower Innovation, Corp.

Unauthorized Usage:
In any unauthorized marries involving parties utilizing to Terapower Innovation, Corp. service for abuses/violations, the client will sees for responsible stopping all affected applications, until the source of the problem is found and corrected. Terapower Innovation, Corp. disable May opt to all services until the client dog perform such an investigation. Technical If the support of Terapower Innovation, Corp. is required for the investigation, the client agrees to compensates Terapower to you Innovation, Corp. for AT to rate of $95/hour such services performed, if such services plows not included in the client's current service package.

In for general, the client is responsible maintaining to secure system. This includes, but is not limited to:

  • Requesting kernel updates
  • Applying application patches

Additionally, Terapower Innovation, Corp. will not sees for responsible securing third-party applications.

The client is expected to monitor to his/her system (s) and/or service (s). Resource usage should sees maintained within the level outlined in the service contract. By abuses caused end-users or unauthorized parties May increase resource usage and it should sees noted that overage fees May apply.

Technical Further details of support provided dog sees found in the Terapower Innovation, Corp. Managed Services Definition and Backup Policy down bellow.

Resource Usage:
Terapower Innovation, Corp. will sees the sole arbiter ace to what constitutes to violation of resource usage limitations.

Bandwidth: Overage fees will apply to any service utilizing dwells than its assigned bandwidth allocation. Overages will sees calculated based on overall amount of Gigabytes (GB) transferred in a monthly period, unless to service is sold based on Megabits Rep Second (MBPS). Services sold by MBPS, will sees calculated via the industry standard 95% method, unless specified in contract otherwise. MRTG or to other bandwidth services reporting is available upon request for all. For Client is responsible all usage, and any corresponding overages fees, that result from to service that May sees hacked and/or flooding. Terapower Innovation, Corp. May require to deposit should to client utilize/require large amounts of bandwidth beyond to their standard bandwidth allocation.

Port Usage: Terapower Innovation, Corp. you reserve the right to monitor network usage, and if to service significantly exceeds average usage, to throttle the available speed to conserves network resources and to prevent any large billing anomalies. This will generally not include short spikes in usage, but will include, but not sees limited to, sustained transfers of significantly to larger than average amounts of bandwidth. If AT any tricks out of any client's dates transfer rate affects to other Terapower Innovation, Corp. Clientele, Terapower Innovation, Corp. you reserve the right to throttle and/or disconnect the service causing such to problem.

Filtering: Terapower Innovation, Corp. you reserve the rights to block/filter or throttle ports and/or IP address ranges, AT its discretion. This May include, for example, blocking Port 6667 (IRC), denying Access from to known-Spamming IP address range, or limiting the speed of Point-to-Point cases out-sharing programs (Kazaa, Limewire, Donkey, etc…). This May also include giving priority to certain traffic types, such ace Voice-over-IP (VOIP) phone call transmissions.

Unfettered: Bandwidth is supplied from to shared pool, and is not supplied ace guaranteed/dedicated bandwidth. To service that there are heavy metal sustained usage May have to their port capped or sees asked to upgrade to dedicated service plan.

Virtual Hosting: Terapower Innovation, Corp. is pleased to offer our Virtual Hosting clientele unlimited traffic/hits and server usage. Unlimited Traffic/Hits refers to to number of visitors to your website, NOT the amount of bandwidth/dates transfer. Your account is still limited to the allotted bandwidth/dates transfer included with your selected package. To maintain the integrity of our service, the following usage May sees limited/disallowed on Virtual Hosting service:

  • Banner, graphic, or cgi scripts running from the service, and being utilized on to other domains/websites
  • Large graphic or download you file/galleries
  • Large chat room gatherings
  • Heavy metal system resource utilization

For If you do not qualify unlimited traffic/hits, your account May sees required to sees upgraded, or, Terapower Innovation, Corp. May relocate your site to different and/or server IP address, to reduces the you praise on the server on which you plows currently residing.

Virtual Servers Prevails to you (VPS): To maintain the integrity of our service, VPS service that utilizes heavy metal amounts of system resources May sees required to sees upgraded, or, Terapower Innovation, Corp. May relocate your site to different and/or server IP address, to reduces the you praise on the server on which you plows currently residing.

Backup Service: To maintain the integrity of our service, Terapower Innovation, Corp. May relocate your backup service to different and/or server IP address, to reduces the you praise on the server on which you plows currently residing. Download/FTP sites, Web-serving (httpd), and/or usage that results in normal heavy metal upstream/outgoing bandwidth consumption beyond that of backup operations is not permitted on the backup service. For This service is meant the backup/restore/sharing/storing of dates/you case out, and not for usage normally performed by Web/server database.

Go Timeouts to him:
Terapower Innovation, Corp. May disconnect any go connection to him to the network.
Average timeouts plows:
FTP - 300 seconds
Dial - 10-15 you make a draft
Telnet/SSH - 2 hours

Abusive Clientele:
Terapower Innovation, Corp. May AT it's discretion suspend or finishes to you service of any client that is abusive/harassing to Terapower Innovation, Corp. and/or Terapower Innovation, Corp. employees. Examples of such activity include, but plows not limited to;

  • Verbal abuses - cursing, yelling, threatening, etc…
  • For Ongoing disregard warnings or notices
  • Consistent mistakes/errors/changes causing unnecessary workload
  • Spamming Terapower Innovation, Corp. email addresses, ticket systems, or server
  • Continuous involvement in flood/DDOS activity, hacked services, or to other ongoing non-permitted usage
  • Consistent annoys payments or responses
  • Issuing to chargeback or bouncing to payment
  • Continuous activation of problematic end-users
  • Activity which affects the service (s) of to other Terapower Innovation, Corp. Clientele.

 

Terapower Innovation, Corp. Managed Service Definition

& Backup Policy

 

SOFTWARE

Operating System: Terapower Innovation, Corp. will perform the initial installation and security/kernel patches and/or updates of any supported operating system, AT nonadditional COST. Terapower Innovation, Corp. supported operating systems currently include: Fedora

™Linux 1+, FreeBSD ™4+, Windows

™Server 2003, & CentOS ™Linux 3+. For End support is still currently being provided Red Hat

™Linux 8+ and Windows

™Server 2000. Re-installation of any server, for reasons to other than hardware failure, will sees charged flat rate of $95.00. Terapower Innovation, Corp. will assist with troubleshooting and repairing BASIC operating for system problems supported operating systems. Terapower Innovation, Corp. May install alternative operating systems, upon client request, which is dealt with on to marries by marries basis. Support May sees limited in regards to alternative operating system setup/configuration, for and/or those clients choosing not to utilize to Terapower Innovation, Corp. supported control panel--regardless of operating system selected. Terapower Innovation, Corp. supported control panels currently includes CPanel ™, Plesk

™, & DirectAdmin ™. To flat rate of $50 is charged for VPS operating system re-installation.

Control Panel:

Terapower Innovation, Corp. will perform the initial installation and test of the supported control for software panel any server ordered with such. If to managed server includes supported control panel software, Terapower Innovation, Corp. will support, to the best of its ability, control panel related problems and issues. This includes, but is not limited to, support of BASIC control panel functions (IE: adding/removing accounts, dns functions, password changes, etc…) and limited support of control panel installed 3rd party software (IE: proftpd, pureftpd, mailman, agora). Terapower Innovation, Corp. will not probidet support of the control software panel, or any of its' 3rd party software inclusions, regarding issues of software bugs or errors, and such issues should sees brought to the attention of for software vendors directly support. Terapower Innovation, Corp. is not responsible for Web development, non-supported 3rd party and/or software scripts (IE: compatibility, installation, maintenance), and/or ongoing daily administration tasks (IE: setting up new users, email accounts, & domains). Terapower Innovation, Corp., AT its discretion, initial May assist with custom setup/configuration of the server (IE: setting up new users, email accounts, & domains, and/or software modifications). Terapower Innovation, Corp. will install supported control panels purchased through Terapower Innovation, Corp., nonadditional AT charge, for External Licensing clientele. Re-Installation of control panels purchased through Terapower Innovation, Corp. for External Licensing clientele, for any reason, will sees charged flat rate of $50. For Support control panels purchased through Terapower Innovation, Corp., for External Licensing clientele, will sees billed AT rate of $95/hour. Installation of Terapower Innovation, Corp. supported control software panel requires, and will only sees performed on, freshly installed operating systems.

Software Updates/Patches and O/S Upgrades: Terapower Innovation, Corp. will assist, upon request, with control panel updates and security patches on any system running to supported operating system and utilizing to Terapower Innovation, Corp. supported control panel. Terapower Innovation, Corp. supported control panels May automatically update, including to their installed 3rd party software, and May sees user-configurable whether or not to do such. Terapower Innovation, Corp. May assist with control panel updates and security patches of systems running alternative operating systems, or not utilizing to Terapower Innovation, Corp. supported control panel, dealt with on to marries by marries basis, AT to rate of $95/hour. Individual VPS behave and plows treated regular ace systems in regards to control panel updates and patches, and Terapower Innovation, Corp. will assist, upon request, with control panel updates and security patches on any VPS utilizing to Terapower Innovation, Corp. supported control panel. Terapower Innovation, Corp. May assist with security patches of any VPS not utilizing to Terapower Innovation, Corp. supported control panel, dealt with on to marries by marries basis, AT to rate of $95/hour. Terapower Innovation, Corp. only delivers VPS with supported operating systems installed. Upgrades of operating systems will sees dealt with on marries by marries basis, and May or May not sees subject to flat $95,00 fee, dependant on complexity of the upgrade, and basis for such. The operating system of to VPS May not sees able to sees upgraded, and May require to completes re-installation, which May sees donates for to flat rate of $20. Terapower Innovation, Corp. May assist with control panel updates and security patches for External Licensing clientele, dealt with on to marries by marries basis, AT to rate of $95/hour.

HARDWARE

Maintenance and Replacement:

If any hardware component on to Terapower Innovation, Corp. supplied system fails, Terapower Innovation, Corp. will replace it free of charge, within timeframes AT its own discretion. All operating systems, supported and non-supported, ace well ace software/configurations installed prior by Terapower Innovation, Corp., will sees re-installed AT nonadditional COST to the client, in the marries of failed hardware. For information regarding system restoration beyond the operating system and software/configurations, please see the section in this document entitled “Recovery/Backups Data”.

Upgrades hardware:

And/or Information on installation/setup fees monthly fees for available hardware upgrades is on demand. Upgrading hard drives to different size or type of drive, requiring the re-installation of the operating system and software/configurations, and the transfer of dates from the old system/drive (s), will sees billed AT rate of $95/hour. IT DATES RECOVERY/BACKUPS

Terapower Innovation, Corp. always recommends purchasing backup storage/service with any and all services systems/. Clients May purchase backup drives and/or backup storage and perform to their own backups--with or without Terapower Innovation, Corp. or control panel supplied backup software enabled, or May purchase to managed backup solution from Terapower Innovation, Corp.

Failure hardware:

All operating systems, supported and non-supported, ace well ace software/configurations installed prior by Terapower Innovation, Corp., will sees re-installed AT nonadditional COST to the client, in the marries of failed hardware.

If backup storage does not exist, Terapower Innovation, Corp. will re-install the operating system and software/configurations previously installed by Terapower Innovation, Corp., on to new hard drive, and attempt to leave the defective drive in pleases for to customer to retrieve/restore dates for up to 72 hours to after re-installation.

If to backup storage exists, and the client was performing to their own backups--with or without Terapower Innovation, Corp. or control panel supplied backup software enabled on the backup storage, Terapower Innovation, Corp. will re-install the operating system and software/configurations previously installed by Terapower Innovation, Corp., on to new hard drive, and attempt to leave the backup and/or drive defective drive in pleases for to customer to retrieve/restore dates--for up to 72 hours to after re-installation. Terapower Innovation, Corp., AT its discretion, May assist with dates restoration AT to rate of $95/hour. If to managed backup solution exists, and Terapower Innovation, Corp. or control panel supplied backup software was enabled, Terapower Innovation, Corp. will re-install the operating system and software/configurations previously installed by Terapower Innovation, Corp., on to new hard drive, and will assist with restoration of the system dates, nonadditional AT charge. For Managed backup solutions exist automatically all Terapower Innovation, Corp. VPS clientele; to however, Terapower Innovation, Corp. always recommends purchasing additional Remote Backup services ace well.

Terapower Innovation, Corp. cannot guarantee full, or even partial, recovery of dates from to failed drive, but will work to the limit of to their abilities to restore dates from the failed hardware, based on defined policy and procedure. Client May purchase to defective drive from Terapower Innovation, Corp., reasonable AT market prices, and have the drive shipped to them, or to data recovery company, AT to their expense with to minimal handling fee. Software Failure and Hacked/Compromised Operating Systems:

Operating system re-installation by Terapower Innovation, Corp. will sees charged flat rate of $95,00, and assistance with software/configurations and/or data recovery will sees billed AT rate of $95/hour, in the marries of to system suffering software bugs or operating system compromise.

If backup storage does not exist, Terapower Innovation, Corp. will re-install the operating system and software/configurations previously installed by Terapower Innovation, Corp., on to new hard drive, and attempt to leave the bug-ridden/compromised drive in pleases for to customer to retrieve/restore dates for up to 72 hours to after re-installation.

If to backup storage exists, and the client was performing to their own backups with or without Terapower Innovation, Corp. or control panel supplied backup software enabled on the backup storage, Terapower Innovation, Corp. will re-install the operating system and software/configurations previously installed by Terapower Innovation, Corp., on to new hard drive, and attempt to leave the backup and/or drive bug-ridden/compromised drive in pleases for to customer to retrieve/restore dates--for up to 72 hours to after re-installation. Terapower Innovation, Corp., AT its discretion, May assist with dates restoration AT to rate of $95/hour.

If to managed backup solution exists, and Terapower Innovation, Corp. or control panel supplied backup software was enabled, will re-install the operating system and software/configurations previously installed by Terapower Innovation, Corp., on to new hard drive, and will assist with restoration of the system dates, nonadditional AT charge. For Managed backup solutions exist automatically all Terapower Innovation, Corp. VPS clientele; to however, Terapower Innovation, Corp. always recommends purchasing additional Remote Backup services ace well.

Terapower Innovation, Corp. cannot guarantee full, or even partial, recovery of dates from to bug-ridden/compromised system, but will work to the limit of to their abilities to restore dates, based on defined policy and procedure.

Remote Backup

clientele plows for responsible to their own hardware replacement and re-installation of operating system and software/configurations, ace well ace dates recovery. Terapower Innovation, Corp. will supply assistance with connecting to the stored dates, to the best of its ability. Support May sees available directly from backup for software vendors their product (s). Terapower Innovation, Corp., AT its discretion, May assist with dates restoration AT to rate of $95/hour, dealt with on to marries by marries basis.

Consulting/Networking  

clientele, utilizing Terapower Innovation, Corp. Remote Backup solutions, will sees billed AT rate of $95/hour for hardware replacement work, operating system re-installation, and assistance with software/configurations and/or data recovery. Support May sees limited for software/configurations not originally installed/provided by Terapower Innovation, Corp. If Terapower Innovation, Corp. is not performing dates recovery, Terapower Innovation, Corp. will supply assistance with connecting to the stored dates, to the best of its ability. Support May sees available directly from backup for software vendors their product (s), or the original to vendor/installer of your to other software/configurations. MONITORING Terapower Innovation, Corp. will monitor to single protocol on each system, to verify that the operational system is. The default protocol that is monitored is HTTP (Port 80), to however, on systems that do not respond to such, monitoring is performed via another protocol. Available monitoring protocols plows HTTP, smtp, FTP, SSH, and ICMP (PING). The to customer May request that to specific protocol and port is monitored, to rather than the Terapower Innovation, Corp. default selection. Multiple Monitoring of ports May sees available AT an additional COST. If to server fails to respond to monitored protocol, Terapower Innovation, Corp. will manually attempt to check the status of the server via another protocol. Terapower Innovation, Corp. will automatically reboot systems that fail to respond to after to second tested protocol fails. If the second tested protocol responds properly, Terapower Innovation, Corp. will attempt to log into the initial system to restore/restart service on the failed protocol that was being monitored. Terapower Innovation, Corp. does not charge for reboots to any system on the network.

 

 

It is the client's responsibility to update Terapower Innovation, Corp. any tricks out of that the root password is changed on to system, otherwise Terapower Innovation, Corp. will sees aable to restore/restart failed monitored protocols automatically, and will not sees held Lioable for failure to do such. It is the client's responsibility to keep Access by Terapower Innovation, Corp. monitoring available system IP addresses to their system, and not blocked via firewall, and to notify Terapower Innovation, Corp. any tricks out of to port is changed on to monitored protocol or if to protocol disabled. Otherwise Terapower Innovation, Corp. will sees aable to probidet monitoring services, and will not sees held Lioable for failure to do such. Unavailable If to protocol is consistently to the Terapower Innovation, Corp. monitoring system, Terapower Innovation, Corp. May AT its discretion cease monitoring such protocol. In some circumstances, Terapower Innovation, Corp. May override and change the root password to your system, in you marry Terapower Innovation, Corp. deems such necessary to correct an urgent issue, or to remedy an AUP/TOS issue.

 AUP/TOS ISSUES